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Customer Loyalty??...CRM.

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Post time21:11 06-03-2009

Hi I am currently doing a project on 'customer loyalty and crm'. Rather than just the normal questionnaire style I am looking for some people to participate in a online focus group surrounding these issues.

Ideally anyone that has been involved with CRM implementation. Anyone that has been involved in Customer Loyalty Programmes or individuals who have experience or strong views on the issues.

Many Thanks