Santander is offering great job opportunities for Select Managers in East Midlands, UK.
Back to Career Advice forum
provide an exemplary telephone service experience for Select customers
and satisfying any other financial needs our customers have.To
drive overall customer loyalty and segment value through inbound
reactive servicing and outbound opportunity contact at key product/life
events.At all times to focus on deepening customer
relationships by providing a simple, seamless and efficient service
whilst ensuring commercial opportunities are identified and capitalised
upon.Consultants are expected to take ownership of, and
resolve, complex or time consuming queries whilst providing support to
the Select Relationship and Branch Managers to ensure our Select
customers receive a truly multichannel and holistic experience.This
could imply interactions with other specialized areas of the bank while
holding responsibility for a seamless customer experience.
Santander Select is a new
differentiated service for our affluent customers. We are expanding our
service for additional Select customers, allowing them to benefit from
access to a dedicated remote team (Select Centre) that will interact
with the customer through telephone and email
Managers will act as single/initial point of contact for all the
financial and servicing needs of our customers, helping to make their
Our Select Customers:
Customers are an important segment within Santander’s customer base and
will be those that combine certain criteria related to their engagement
level with the Bank, CTO, Savings, Investments and property value.
The role of the Select Managers is to manage any financial or servicing need of our Select customers:-
have a minimum of 12 months experience in Santander telephony service or commercial roles (e.g. Multichannel or TD)have
an excellent track record in Service. They will take a genuine interest
in understanding what is important to the customer, ensuring they get
full benefit from the services and products they hold with Santander,
and they will take full responsibility for the overall customer
experience. be commercially minded with the capacity to
understand customers financial needs, satisfy these needs directly for
basic non-advised products, and identifying and coordinating referrals
opportunities for advised productshave excellent interpersonal and communication skills over the telephone and email.
The Successful Candidate will:
will also have a very strong team ethos – they work as a team, giving
service to any Select customer, and other colleagues from TD and
Branches. We would expect Select Consultants to serve at least 12 months
in the role unless the move is by reason of promotion.
candidates will complete pre course learning and attend a Select
specific training Academy. This is followed by on the job coaching and
support. The Academy course will provide full details of the Select
proposition and plenty of time to practice the Select approach to
Select Consultants will be expected to hold
authorisations to sell Savings, Banking, Credit cards, Personal Loans
and Home Insurance. Additional time will be available to enable these to
be obtained if necessary.
On the Job:
You will devote your time to responding to inbound customer calls and outbound calls, supported by central marketing activity
The role will also include contacting customers to introduce the Select proposition.
will also be expected to integrate fully with the team in which you
operate, and to have the ability to work effectively with branches used
by your customers. You will also have to interact with other servicing
areas within the organisation to ensure our customers receive the best
level of service. You will ensure Select is seen by your colleagues in
all channels as an essential part of their objective to deliver
excellent customer service.
Salary Range: £20,453 - £27,270
Hours of work
will need to be flexible across 7-11, 7 days a week as you will be
working on average 35 hours/week, predominantly between 8.00 am and 9.00
pm Monday to Friday with at least two Saturdays a month between 8.00 am
and 4.00 pm.
Click here to apply.