Banking - Investment banking forums, career advice and talk


Login to an existing account

Investment banking news forum
Investment banking interviews forum
Investment banking career advice forum
Investment banking education and courses forum
Investment banking technical forum
Investment banking commununities
Investment banking off topic forum

Search forums
About us
Contact us



Telephony mortgage advisers - Birmingham

Back to Career Advice forum


Post time19:04 15-05-2014

We're looking for Telephone Mortgage Advisers to join our lively and vibrant Customer Contact Centre team in Birmingham. Your role will be to provide expert help and advice on our entire range of mortgage products. This is only the start of what could be a really exciting career path for you in a dynamic and fast paced environment. Our goal is simple: to become the UK’s most Helpful and Sustainable bank. Its all about putting the customer at the heart of everything we do, making their lives easier and taking the stress out of banking. We're in a position to help our customers with everything that's important to them from day to day money matters to buying their homes, protecting their families or building their future. And by getting this right, we're well on track to rebuilding the future of RBS too. All of this starts with having the right people on our team. People who share our belief that the customer comes first, are driven to go above and beyond what's expected and who let their enthusiasm shine through every day. People who are always professional in their work, but can engage with customers and talk to them like the individuals that they are. We want our customers to be confident that they're making the right choices for themselves and their money, so to do this we need to offer simple, straightforward help and advice. And by working as a team and making sure we're getting all of this right, we'll rebuild RBS into an organisation that everyone can be proud of, where service is everything. For our people this also means the chance to develop their skills and take their career in many different directions. Whatever you want to do and however you want to learn, were here to help you take your career to the next level. As a Telephone Mortgage Adviser you'll have a friendly, helpful and committed approach to every customer. You'll be able to build relationships and exceed their expectations throughout the mortgage process. You'll be a good listener, able to identify exactly what a customer wants and needs, based on their circumstances and use your excellent product knowledge, to offer a mortgage that works for them. You'll carry out structured mortgage sales interviews over the phone and processing mortgage applications, so first-rate organisation skills and keeping on top of all of the associated paperwork will be essential. And while we'll provide a comprehensive training programme when you join us, you'll also need to bring with you experience in a sales environment and a full CeMAP qualification. Responsibilities • Keep a full diary of interviews with customers to identify the mortgage product that's most suited to their needs; • Provide expert help and advice, guiding your customers through the entire mortgage process; • Build trusted, long-lasting relationships with a view to retaining and growing future business; • Be motivated to achieve set goals and have the pro-active nature needed to identify and develop new leads. Upon joining the team you will receive an attractive reward package of between £21,550 and £32,325 (pro rata and inclusive of benefits funding) per annum based on experience. You will also have the opportunity to participate in an incentive scheme linked to helping our customers and the success of the business. The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector, which means you can take it all as salary, use to contribute to your pension, or you can select from a range of benefits. This extensive range of benefits includes discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options. Part Time - 18 hours pw (3 x 6hrs), 1 late shift, 1 in 3 Saturdays. Must commit to full time during training and sign off. Our mortgage centres are open Monday to Friday 8am till 8pm and 9am till 4pm on Saturdays. Your working hours will be based on our customer demand taking into account your personal circumstances wherever possible. The Individual This job may be for you if you enjoy: • Giving first-rate customer service and meeting with individuals from all walks of life; • Making a real difference to customers lives and guiding them through the complex mortgage process; • Working to set goals and exceeding expectations; • Being in control of your earnings and incentives by working to set goals. This job may not be for you if you: • Find it difficult to stay motivated in quiet periods and don’t take a long-term view toward generating business; • Prefer working alone rather than as part of a team or do not enjoy working one-to-one with customers; • Are not a pro-active, self-motivated person who finds it hard to remain enthusiastic no matter what. Please note as part of our referencing process credit checks will be undertaken Click on the link for more information