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Natwest is hiring Mortgage Adviser Telephony Birmingham, UK!

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Post time20:10 10-07-2014

Mortgage Adviser Telephony Birmingham

Posting Date: 09/07/2014
Job Ref: 8578
Location: Birmingham, West Midlands, United Kingdom
Category: Customer Service
Employment Type: Full-Time
Brand: NatWest

The Business

If you’re CeMAP qualified and share our passion for outstanding customer service, you could help our customers achieve their dreams. This is a fantastic opportunity to join one of our friendly, lively and vibrant Customer Contact Centres in Birmingham, Norwich and Greenock. Part-time hours and flexible shifts are also available, and there are plenty of opportunities for career progression.

Our goal is to become a simpler, more customer-focused business, which puts the customer at the heart of everything we do. We aim to help our clients with everything from day-to-day money matters to buying their home, protecting their families or building their future. By getting this right we’ll be on track to build the future of RBS too.

Enjoying a successful long-term career in a globally recognised bank, your principal role will be to provide expert help and advice on our entire range of mortgage products. You’ll guide your customers through the entire mortgage process, and we'll depend on you to build trusted, long-lasting relationships to retain and grow future business. This is only the start of what could be a really exciting career path in a dynamic and fast paced environment. This is a chance to develop your skills – whatever you want to do and however you want to learn, we’ll help you take your career to the next level.

Skills (qualities of the ideal candidate & qualifications required / preferred)

It’s essential you have a full CEMAP 1, 2 and 3 qualification (or equivalent) and a friendly, helpful and committed approach to every customer. We'll also be looking for the motivation to achieve goals and the ability to identify and develop new leads. However previous mortgage advice experience is not essential, as we provide an excellent training programme.

Benefits paragraph

We offer an excellent package totalling £23,200 to £34,800 We also provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support - designed to help you manage and balance work life priorities.

The Centre's opening hours are currently 8am to 8pm Monday to Friday and 9am to 4pm Saturday. Rotational shift patterns will feature in this role and can offer fantastic flexibility for you, your family and work / life balance – specific options will be discussed at interview.

For more information please visit

As part of our referencing process, criminal record and credit checks will be undertaken.

If you are experiencing any technical issues when applying for this role, please contact us for assistance.

NatWest is a dynamic & exciting business providing a full range of banking services. We have over 1,600 branches and offer a full range of banking services to 12 million customers.

Apply here!