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RBS Group is recruiting a Specialist Financial Advice Manager (Personal & Commercial roles) in London!

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Post time09:40 28-07-2014

If you’re thinking about taking the next step in your career, then The Royal Bank of Scotland could be the place for you. With a global presence, RBS includes many market-leading customer and financial brands. The breadth of opportunities that RBS offers is vast; you might be surprised to find just where we can take you!

We are currently recruiting for 2 different roles types (Commercial & Personal) Specialist Financial Advice Managers for London & South East (Various Locations)

Job Description

Role Purpose

• To provide a needs-based financial planning and advice service to customers with multiple or complex needs.
• To proactively build and manage meaningful long term relationships with customers through management of a portfolio of existing Advice and Private  or Commercial Banking customers
• To provide a customer-centric advice service in collaboration with the Specialist Advice Team and wider network of colleagues
• To keep up-to-date with changes in the financial and local marketplaces, ensuring advice provided takes account of the current financial and local marketplace.
• Maintain current & timely information about the customer’s Business and Commercial entities and changes within their marketplace that may impact on their portfolio’s or changes in their needs. (Commercial role) 

Role Accountabilities and /or Responsibilities

Customer Service

In this role you will need to:

• Manage a portfolio of customers and potential customers, providing advice about their individual circumstances and products and completing regular reviews of the customers product-holding to ensure it remains the most appropriate solution for their needs
• Understand the wider Commercial Customer solution offers, contributing to the Commercial delivery of the • One Bank proposition (Commercial role)
• Build and maintain sustainable and profitable relationships with customers based on the provision of quality and compliant advice
• Deliver a  high quality customer experience in collaboration with the advice team and wider network of colleagues, adhering to TCF principles
• Identify and understand detailed customer needs and build bespoke solutions for customers through being resourceful, undertaking research and demonstrating strong analytical skills.
• Keep up to date with product and market knowledge to ensure provision of the most accurate and relevant • Advice to customers
• Deliver against performance objectives, whilst enhancing the customer experience and maximising income
• Demonstrate Helpful Banking Behaviours in all contact with customers 
• Responsible for ensuring that all customer product applications are completed right first time
• Consistently follow the Advice as set out in the business operating model
• Self generate quality customer leads through analysis of customer data and referrals


• Manage, review and update own continuing personal development
• Proactively build and maintain productive and on-going relationships with all lead generators
• Proactively develop the overall capability of the Specialist Advice team and Lead Generators through coaching and knowledge sharing
• Build productive relationships with all central and support teams
• Organise and participate at seminars bespoke to customers both in the local market place and collaboratively within the wider group


In this role you will need to:

• Operate with adherence to required Training and Competence Scheme; ensuring continuous compliance
• Operate with adherence to the relevant Customer Complaints Framework
• Responsible for ensuring that the advice services provided adhere to the compliance of sales, credit and regulatory processes.
• Complies with relevant Group Policies, testing and certifying and considers and escalates the adequacy and effectiveness of the business's controls on a regular basis
• Follows and/or maintains operating procedures which include relevant controls to meet Group and local policy requirements
• Accountable for owning and managing, within a defined risk appetite, the risks which exist within their business area


• Responsible for delivery of individual income target

Experience / Skills

You need the following for the role:

• Proven customer service skills
• Self-motivated with the ability to work as part of a team and act as an ambassador for Helpful Banking
• Highly developed relationship management skills
• Knowledge about Financial Services and products within the marketplace
• Negotiation Skills
• IT skills
• Maintain and be able to demonstrate standards of ethical behaviour as set out by the regulator and the accrediting body
• To be conversant with Adviser Charging and are able to articulate this to our customers
• Ability to differentiate between customers within the Aviva exclusivity deal and customers out-with it and tailor solutions accordingly

Technical Knowledge:

• Full understanding of regulatory requirements and Retail Distribution Review as per FCA
• Knowledge of the regulated market
• Product Knowledge
• Good overall and up to date knowledge of RBSG provisions and the services available to customer
• Knowledge of Protection and Specialist Advice services 
• The main Legal forms of business in the UK and the main principals of business accounting (Commercial role)
• The principles and application of UK taxation and allowances in the business context (Commercial role)  

This role is peripatetic with a requirement to travel on a regular basis 

Qualifications (Essential)

• Minimum requirement to hold a QCF level 4, with commitment to progress toward QCF level 6.
• Hold a valid Statement of Professional Standards (SPS) through [the RBS’ approved accredited body, with annual review]
• Undertake 35 hours p/y, relevant professional development. Of which 21 hours must be structured.
• Requirement to be registered and approved by the FCA

Salary Package and benefits

In return, we offer an excellent employee package from £35,020 to £58,125 plus bonus and car allowance which can be tailored to suit your individual needs. In addition to financial benefits, we offer a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your own work-life priorities.

Please note if successful, credit checks will be undertaken as part of our final referencing process.

Click here to apply.


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