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Mortgage Specialist

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Post time14:07 24-10-2014

Barclays is looking for a Mortgage Specialist in Liverpool, UK

One team with one goal

At Barclays, we’re all one team. Our mission is to find the right solution for the customer every day. Our telephone-based Mortgage Specialists go the extra mile to make life easier, working hand in hand with branch colleagues to provide integrated services. In short, we help customers from all walks of life reach the right decisions – whether they’re buying for the first time, looking for their next step on the property ladder or making a key investment.

What you’ll give our customers

Dealing solely with pre-arranged calls, you will deliver outstanding service as you offer expert mortgage and income protection advice to our customers. You will enjoy extensive assistance and supervision, so you can expect comprehensive support as you influence the full customer journey and process a wide range of transactions. We will look to you to add real value with every call, as you interpret complex customer requirements, find the perfect solutions from our innovative portfolio, and process all associated paperwork and compliance activity.

What you’ll get in return

Exceed our customers’ expectations and we’re certain we’ll exceed yours too.

For a start, you can expect excellent reward based on team performance, private healthcare, childcare savings and a huge range of employee discounts. You’ll also enjoy the freedom to do a great job today and the support to realise your ambitions tomorrow, with a career that can take you anywhere you want to go.

What you’ll need

Ideally you will hold CeMAP 1, 2 and 3 qualifications (or equivalent) and you will certainly be experienced in contact centre and customer service environments. Working knowledge of compliance requirements is essential, alongside familiarity with mortgage and protection products – plus the ability to learn fast. Needless to say, you will be a superb relationship builder who is ready to go the extra mile every day and who always put the customer first. Finally, it’s vital that you can organise your own workload and deal with complicated administration whilst demonstrating meticulous attention to detail.

Apply here: