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Securities Client and Sales Support

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Express2014

Member
Post time12:09 27-10-2014

RBS is looking for a Securities Client and Sales Support in Manchester, UK

The Requirements

Role responsibility over Fixed Income trade life cycle and risk based P&L across several markets. To support trader and sales on confirmations, allocation and amendments. Front office application reconciliations and strategies to maintain position of RBS ranking for client service. Overall being the primary point of operational contact for all clientsand striving to offer the highest level of service by proactively monitoring efficiency, and implementing the necessary system and procedural enhancements

  • Understand the broad strategy of Fixed Income Operations and EOC initiatives, the specific business strategy of own function, and how the role supports these with objectives that have been set.
  • Deals with Confirmations queries/requests/allocations in a timely manner.
  • Look at ways to continually improve the efficiency of the process and exploit opportunities to create STP.
  • Identifies and assesses opportunities for developments and improvements
  • Work closely with other Operation functions and other infrastructure groups to support a ‘one team approach’. Seen as a centre of excellence and pivotal communicator.
  • Offer a basic service standard for all clients and a differentiated service for Priority clients / sensitive clients.
  • Respond to client emails in a timely manner, providing accurate resolution of the query.
  • Support and enhance external customer relationships
  • To attend client operational review meetings when required.
  • Maintain RBS rankings within ZYEN and QBR
  • Experience

  • Operations experience of Fixed Income products and processes
  • Client Services / Client facing experience

  • Investment Banking experience
  •     Technical Capabilities

  • Previous experience in Middle Office/Trader Support or customer facing role Understanding of trade confirmation flow via a variety of formats – OASYS, Fax, email, SWIFT MT515.  Also Bloomberg experience.
  • Understands the front to back lifecycle of  securities trade processing.
  • European Language skills (Italian / French / German / Spanish preferable)
  • - See more at: http://jobs.rbs.com/jobs/2890207-securities-client-and-sales-support?bid=2693#sthash.lUoPGGJh.dpufThe Requirements

    Role responsibility over Fixed Income trade life cycle and risk based P&L across several markets. To support trader and sales on confirmations, allocation and amendments. Front office application reconciliations and strategies to maintain position of RBS ranking for client service. Overall being the primary point of operational contact for all clientsand striving to offer the highest level of service by proactively monitoring efficiency, and implementing the necessary system and procedural enhancements

  •     Understand the broad strategy of Fixed Income Operations and EOC initiatives, the specific business strategy of own function, and how the role supports these with objectives that have been set.
  •     Deals with Confirmations queries/requests/allocations in a timely manner.
  •     Look at ways to continually improve the efficiency of the process and exploit opportunities to create STP.
  •     Identifies and assesses opportunities for developments and improvements
  •     Work closely with other Operation functions and other infrastructure groups to support a ‘one team approach’. Seen as a centre of excellence and pivotal communicator.
  •     Offer a basic service standard for all clients and a differentiated service for Priority clients / sensitive clients.
  •     Respond to client emails in a timely manner, providing accurate resolution of the query.
  •     Support and enhance external customer relationships
  •     To attend client operational review meetings when required.
  •     Maintain RBS rankings within ZYEN and QBR

  • Experience

  •     Operations experience of Fixed Income products and processes

  • Client Services / Client facing experience

  •     Investment Banking experience

  •     Technical Capabilities

  •     Previous experience in Middle Office/Trader Support or customer facing role Understanding of trade confirmation flow via a variety of formats – OASYS, Fax, email, SWIFT MT515.  Also Bloomberg experience.
  •     Understands the front to back lifecycle of  securities trade processing.
  •     European Language skills (Italian / French / German / Spanish preferable)
  • Apply here: https://express.candarine.com/campaign/url/forward/ca993ea5fc69

    The Requirements

    Role responsibility over Fixed Income trade life cycle and risk based P&L across several markets. To support trader and sales on confirmations, allocation and amendments. Front office application reconciliations and strategies to maintain position of RBS ranking for client service. Overall being the primary point of operational contact for all clientsand striving to offer the highest level of service by proactively monitoring efficiency, and implementing the necessary system and procedural enhancements

  • Understand the broad strategy of Fixed Income Operations and EOC initiatives, the specific business strategy of own function, and how the role supports these with objectives that have been set.
  • Deals with Confirmations queries/requests/allocations in a timely manner.
  • Look at ways to continually improve the efficiency of the process and exploit opportunities to create STP.
  • Identifies and assesses opportunities for developments and improvements
  • Work closely with other Operation functions and other infrastructure groups to support a ‘one team approach’. Seen as a centre of excellence and pivotal communicator.
  • Offer a basic service standard for all clients and a differentiated service for Priority clients / sensitive clients.
  • Respond to client emails in a timely manner, providing accurate resolution of the query.
  • Support and enhance external customer relationships
  • To attend client operational review meetings when required.
  • Maintain RBS rankings within ZYEN and QBR
  • Experience

  • Operations experience of Fixed Income products and processes
  • Client Services / Client facing experience

  • Investment Banking experience
  •     Technical Capabilities

  • Previous experience in Middle Office/Trader Support or customer facing role Understanding of trade confirmation flow via a variety of formats – OASYS, Fax, email, SWIFT MT515.  Also Bloomberg experience.
  • Understands the front to back lifecycle of  securities trade processing.
  • European Language skills (Italian / French / German / Spanish preferable)
  • - See more at: http://jobs.rbs.com/jobs/2890207-securities-client-and-sales-support?bid=2693#sthash.lUoPGGJh.dpuf