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What do you do if a customer asks you a question you do not know the answer?

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madster

Member
Post time22:13 27-10-2010
(Post updated by madster 22:17 27-10-2010)

I don't know how to ask to this question:

What do you do if a customer asks you a question you do not know the answer (remember that your collegues and supervisors are too busy to help you) ?

During my last interview, I said to find a solution on the web site company, or even on google... because I am a good self-starter, with good web researcher skills. But I'm not sure it was the right answer...